We compare our prices to our
competitors' prices on a regular basis to make sure we're giving you the best
price available online. But just in case we've overlooked something, here's our
promise to you: If you find the same product available for a better
price on another web site, we'll beat their price by $5 (if you
haven't ordered yet) or we'll refund you the difference (if you bought it from
us within the last 30 days).
To receive a price match, please contact us to send us the following details:
- Your full name
- Your e-mail address
- Your phone number
- Name of the product you purchased or would
like to purchase
- Competitor's price (including shipping,
processing, handling, taxes, and any other applicable fees)
- Web site address (URL) of the competitor's
product offering
Lowest Price Guarantee Terms
& Conditions
Competitor's product must be
the identical model from an authorised Australian dealer. Specifically,
the product must have the same Australian manufacturer's warranty, model
number, contain the same components, and must be brand new (not refurbished).
Competitor's product must be in stock. We reserve the right to verify another
online company's product availability and price before issuing a price match or
refund. We do not price-match on products listed on auction websites or
member-only websites (such as sites that require a periodic membership fee).
The low price guarantee does not apply to obvious pricing errors or clearance
or close-out items (since they are one-of-a-kind and priced according to their
condition). The low price guarantee applies to the TOTAL cost to purchase and
deliver the item, including shipping, processing, handling, taxes, and other
applicable fees. The low price guarantee applies to products offered online via
e-commerce websites. It does not apply to private party sales or products sold
at "brick-and-mortar" stores. We reserve the right to refuse an order
on which we would incur a loss. Furthermore, refunds are limited to the amount
of gross profit we recognised on the sale (purchase price less our cost for the
product).