General Shipping
All shipments are free. Generally, orders placed with us before 1pm will
be shipped that day*. Orders placed after 1pm will be shipped the next
business day. Occasionally, due to unforeseen circumstances, an order could be
delayed up to three days to ship. If this happens we will be sure to contact
you and let you know. Although your item may ship out immediately it may take
longer than that to receive your tracking number. Tracking numbers will be sent
to you via email as soon as possible once dispatch has been achieved. We
reserve the right to use any carrier.
* Only applies to orders
placed on a business day. Orders placed on weekends and public holidays will be
shipped the next business day.
International Shipping
Unfortunately, we do not offer
international shipping at this time.
Damages & Exchanges
Your satisfaction is our top
priority. We sell only the finest quality products from reputable
manufacturers, so we rarely have problems with any of our products. But if your
item is damaged or defective in some way, we'll make sure you're taken care of.
Most of our products are backed by a manufacturer's warranty. If your item has
a defect, you can either contact the manufacturer as instructed in the
paperwork that came with the product or feel free to contact us via the
warranty and parts page of the website. If your product was damaged during
shipping, contact us and we'll help you get the replacement parts you need or
arrange for total replacement of the product at no cost to you.
Returns
Please find your specific
situation from the list of scenarios below to learn how we handle that
particular situation:
1.
You decided to
cancel your order: If the order
hasn't been shipped out yet, we can cancel the order and issue you a refund
with no penalty. If you do not cancel the order until after it has already been
shipped, your situation will be handled according to situation 5 below.
2.
You received the
product but the product is not working correctly, is missing parts, or is
visibly damaged or deformed: If the item
isn't working correctly, and it does not appear to have been damaged during
shipping, please see the paperwork that came in the original box for
instructions on how to file a warranty claim with the manufacturer. The
manufacturer is responsible for any manufacturing defects or deficiencies with
its products. (If the item is damaged or defective due to shipping damages,
please see situation 3 directly below.)
3.
You received an
item that appears to have been damaged during shipping: If a package appears to have been damaged
during shipping, the item is oftentimes still okay. If the packaging for your
item appears to be damaged, be sure to keep all the original packaging until
you've determined whether or not a shipping insurance claim needs to be
submitted. If any of the original packaging is thrown away, we cannot file a
shipping insurance claim. Discarding shipping materials or box contents waives
your right to get your product replaced or repaired. Before contacting us,
please test the item's functionality. If everything works okay, there is no
reason to contact us or file a shipping damage claim. If your product is not
working correctly due to the damages that occurred during shipping and you have
kept the original shipping materials, please contact us so that we may submit a
shipping insurance claim. Once we have confirmed that you still have the
original shipping materials and that the item was damaged during shipping, and
after we have officially filed the shipping insurance claim forms, we will send
out new parts or a new product at no cost to you.
4.
You've received
the product but you've decided you want to return it: If you receive an item and decide to return
it, you can do so if and only if all of the following requirements are met:
1.
The item must be
unopened, unused, and still in the original packaging.
2.
You must contact
us to notify us that you'd like to return the item within 30 calendar days of
receiving the item.
3.
You MUST contact
us to get a Return Authorisation Number and return instructions PRIOR to
returning the item.
If you return an
item without all three of the above requirements being met, the item will be
refused and come back to you and no refund will be issued. If you meet all
three of the above requirements, your refund will be issued in one of the
following two manners (which we will discuss with you over the phone):
4.
You can receive
the full amount you originally paid for the returned item (less our actual cost
for shipping and handling) as a store credit, OR
5.
You can get a cash
refund for the amount you originally paid LESS a 15% restocking fee and our
actual cost for shipping and handling.
In either case,
you are responsible for return shipping charges to return the product to us.
5.
You refuse the
delivery of your order, and it comes back to us: If you refuse an item and it comes back to
us, you will be issued a refund LESS a 15% restocking fee and our actual cost
for shipping and handling. If the item is damaged during the shipping process,
no refund will be issued until the shipping insurance claim process is
complete. Once the shipping claim process is complete, you will be issued a
refund in the amount we are reimbursed by the shipping company (minus the
amount the shipping company charges us for the shipment to you and back to us).
If the shipping company does not approve the claim, we are unable to provide a
refund.